WatchGuard Support

Whatever your situation, WatchGuard Online provide first class support for your security needs, whether you are...

• Just looking for help with your WatchGuard device.
• Unhappy with your existing WatchGuard customer support arrangement.
• Tired of waiting for someone to get back to you.
• Bored of jumping through hoops to get to the person you need.

The security your firewall delivers hinges on its configuration. Having selected the right security solution for your network, it's crucial to ensure proper deployment and ongoing support for optimal security.

Our services empower you to maintain control over your security infrastructure by enabling you to choose and acquire the most suitable appliance cost-effectively and then leverage top-tier WatchGuard support to keep your defenses robust. You can achieve security without the need for a fully managed security solution or dedicated security personnel. 

Sometimes you just need help, from somewhere... NOW!

Whether you purchased your WatchGuard solution from us or not, we're here to help. Simply give us a call and speak with one of our engineers today to just get your issue resolved.

Many customers begin with this service and then go on to take one of our ongoing support packages; but even if that isn't the case, we're here to help and are happy to simply charge on an hourly basis.

Work is billed in 30 minute blocks suiting customers with less complex installations and support requirements. Additional minutes can also be 'banked' so you have resource when you need it.

We provide hourly based services from £100 per hour, suitable for SME businesses. Options are also available for scheduled out-of-hour work should changes need to be made over night or at the weekend. 

Depending on engineers at a vendors call centre can be a frustrating, time consuming and ultimately, a fruitless experience. With something as critical as the security of your users, network and data, delays in resolving issues can be extremely costly. Avoid these issues by taking one of our support packages with your firewall.

Whether you simply want to be sure that someone who knows your network and configuration is available to speak to, or if you'd like us to manage, update and regularly check the configuration, we have a cost effective package enabling you to rest assured that your firewalls is in the best hands.

UK based support for your device from our engineers.

• Provided by NetThreat
• Onboarding
• Firmware update assistance
• 1 Hour per month included

Unlimited support for up to 3 devices.

• Unlimited telephone and email support
• Cover for up to 3 devices / sites
• Managed Firmware Updates
• Discounted out-of-hours support

Unlimited support for unlimited units.

• Scheduled and Proactive support
• Unlimited telephone and email support
• Cover for an unlimited number of locations
• Scheduled out of hours support
• Discount on renewals

Many of our customers ensure their network's security by managing their appliances themselves, often utilising the Lite Support pack. However, when new or more complex issues arise, our Solution Packs provide the ideal assistance. 

Whether you need an annual Health Check of your configuration, help with setting up a new generation replacement appliance, or support in deploying remote access, these options allow you to rely on expert intervention when needed.

This service provides a one off 2 hour session checking the settings on your unit resulting in a health check report.

• Ensuring self-deployed appliances are correctly configured
• Annual security checks
• Inherited appliances are correctly deployed

Ensure the secure configuration of your new appliance by engaging our engineers to do it for you. This option delivers a complete remote deployment if you don't have the inhouse expertise or simply want to make sure you get off on the right foot!

• Deployment planning / consultation
• Pre and post-deploymnent configuration
• Post deployment housekeeping

If you're replacing an older WatchGuard appliance with something from the latest generation and want to ensure the transition goes as smoothly as possible, then this option is for you!

• Security settings check on your existing appliance
• Export, convert, check and import into new appliance
• Remote deployment assistance when your unit arrives